How to Open Account and Withdraw from DigiFinex

How to Open an Account on DigiFinex

Open an Account on DigiFinex with Phone Number or Email

1. Go to the DigiFinex website and click [Sign up].

2. Select [Email Address] or [Phone number] and enter your email address/phone number. Then, create a secure password for your account.

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

Read and agree to the Terms of Service and Privacy Policy, then click [Create Account].

3. Click [send] and you will receive a 6-digit verification code in your email or phone. Enter the code and click [Activate Account].

4. Congratulations, you have successfully registered on DigiFinex.

Open an Account on DigiFinex with Google

1. Go to the DigiFinex website and click [Sign up]. 

2. Click on [Continue with Google] button.

3. A sign-in window will be opened, where you will need to enter your Email address or phone number and click on [Next].

4. Enter the password for your Gmail account and click [Next].

5. Then click on [Confirm] to continue signing up with your Google account.

6. Enter the verification code and click on [Confirm] to finish signing up your account.

Note:

• You must click on [send] to receive the verification code that will be sent to your Google account.

7. Congratulations, you have successfully registered on DigiFinex.

Open an Account on DigiFinex with Telegram

1. Go to the DigiFinex website and click [Sign up]. 

2. Click on the [Telegram] button.

Note:

• Tick the box to read and agree to the Terms of Service and Privacy Policy, then tap [Telegram].

3. Select your phone number region, then enter your phone number below and click on [NEXT].

4. Authorize DigiFinex to access your Telegram information by clicking on [ACCEPT].

5. Enter your Email Address.

6. Set up your password. You will receive a 6-digit verification code in your email. Enter the code and click [Confirm].

Note:

Your password must contain at least 8 characters, including one uppercase letter and one number.


7. Congratulations, you have successfully registered on DigiFinex.

Open an account on DigiFinex App

1. You need to install the DigiFinex application to create an account on the Google Play Store or App Store.

2. Open the DigiFinex app and tap [Log In/Sign Up].

3. Tap on [Don’t have account?] To begin signing up your account.

Or you can sign up by tapping on the menu icon.



And tap [Sign Up].

Then select a registration method.

4. If you choose [Sign Up with Email or Phone] then select [Email] or [Phone] and enter your email address/phone number. Then, press [Continue] and create a secure password for your account.

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

5. You will receive a 6-digit verification code in your email or phone.

6. Congratulations! You have successfully created a DigiFinex account.

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from DigiFinex

If you are not receiving emails sent from DigiFinex, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your DigiFinex account? Sometimes you might be logged out of your email on your devices and hence can’t see DigiFinex’s emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing DigiFinex emails into your spam folder, you can mark them as “safe” by whitelisting DigiFinex’s email addresses. You can refer to How to Whitelist DigiFinex Emails to set it up.

3. Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.

4. Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.

5. If possible, register from common email domains, such as Gmail, Outlook, etc.

Why Can’t I Receive SMS Verification Codes

DigiFinex continuously improves our SMS Authentication coverage to enhance user experience. However, there are some countries and areas currently not supported.

If you cannot enable SMS Authentication, please refer to our Global SMS coverage list to check if your area is covered. If your area is not covered on the list, please use Google Authentication as your primary two-factor authentication instead.

If you have enabled SMS Authentication or you are currently residing in a country or area that’s in our Global SMS coverage list, but you still cannot receive SMS codes, please take the following steps:

• Ensure that your mobile phone has a good network signal.
• Disable your antivirus and/or firewall and/or call blocker apps on your mobile phone that might potentially block our SMS Codes number.
• Restart your mobile phone.
• Try voice verification instead.
• Reset SMS Authentication.

 

How To Enhance DigiFinex Account Security

1. Password Settings

Please set a complex and unique password. For security purposes, make sure to use a password with at least 10 characters, including at least one uppercase and lowercase letter, one number, and one special symbol. Avoid using obvious patterns or information that is easily accessible to others (e.g. your name, email address, birthday, mobile number, etc.). Password formats we do not recommend: lihua, 123456, 123456abc, test123, abc123 Recommended password formats: Q@ng3532!, iehig4g@#1, QQWwfe@242!

2. Changing Passwords

We recommend that you change your password regularly to enhance the security of your account. It is best to change your password every three months and use a completely different password each time. For more secure and convenient password management, we recommend you to use a password manager such as "1Password" or "LastPass". In addition, please keep your passwords strictly confidential and do not disclose them to others. DigiFinex staff will never ask for your password under any circumstances.

3. Two-Factor Authentication (2FA) Linking Google Authenticator

Google Authenticator is a dynamic password tool launched by Google. You are required to use your mobile phone to scan the barcode provided by DigiFinex or enter the key. Once added, a valid 6-digit authentication code will be generated on the authenticator every 30 seconds. Upon successful linking, you need to enter or paste the 6-digit authentication code displayed on Google Authenticator every time you log in to DigiFinex. 

4. Beware of Phishing

Please be vigilant of phishing emails pretending to be from DigiFinex, and always ensure that the link is the official DigiFinex website link before logging into your DigiFinex account. DigiFinex staff will never ask you for your password, SMS or email verification codes, or Google Authenticator codes.

How to Withdraw from DigiFinex

Sell Crypto on DigiFinex P2P

Before users engage in OTC trading and sell their currency, they must initiate the transfer of assets from their spot trading account to the OTC account.

1. Initiate Transfer

• Navigate to the [Balance] section and slide left to access the OTC page.

• Click on [Transfer in]

2. Currency Transfer

• Choose the currency for transfer from the Spot account to the OTC account.

• Enter the transfer amount.

• Click [Send Code] and complete the puzzle slider, and receive the verification code via email or phone.

 

3. Verification and Confirmation

• Fill in the [OTP] and the [Google Authenticator code] in the pop-up.

4. OTC Trading Procedures

4.1: Access OTC Interface

• Open the DigiFinex APP and locate the "OTC" interface.

• Tap the top-left option and choose the cryptocurrency to fiat money pair for trading.

4.2: Initiate Sell Order

• Select the [Sell] tab.

• Click the [Sell] button.

4.3: Input Amount and Confirm

• Input the amount; the system will calculate the fiat money automatically.

• Click [Confirm] to initiate the order.

• Note: The transaction amount must be ≥ the minimum "Order Limit" provided by the business; otherwise, the system will issue a warning to transfer assets.

4.4: Waiting for Buyer Payment

4.5: Confirm and Release Currency

• When the buyer pays the bill, the interface will automatically switch to another page.

• Confirm receipt through your payment method.

• Click "confirm" to release the currency.

4.6: Final Confirmation

• Click [Confirm] again in the new interface.

• Input the 2FA code and click [Confirm].

• The OTC trade is successful!

Withdraw Crypto from DigiFinex

Withdraw Crypto from DigiFinex (Web)

Let’s use USDT to illustrate how to transfer crypto from your DigiFinex account to an external platform or wallet.

1. Log into your DigiFinex account and click [Balance] - [Withdraw]. 

2. Follow the instruction steps to complete the withdrawal process.

1. Type the name of the crypto you want to withdraw into the [Search currency] box.

2. Choose the Main network that the cryptocurrency operates on.

3. Add a withdrawal address information including the Address and Remark (The username for this address).

4.  Enter the amount you want to withdraw.

5. Press [Submit] to continue the withdrawal process.

 Note:

• *USDT-TRC20 should match with USDT-TRC20 address (usually starts with characters).

• Minimum withdrawal amount is 10 USDT.

• Please do not withdraw directly to a crowdfunding or ICO address! We will not process tokens that have not been officially issued.

• Customer service will never ask for your password and six-digit Google Authentication code, please never tell anyone to prevent asset loss.

3. Enter 2FA Code to finish the withdrawal process.

Withdraw Crypto from DigiFinex (App)

1. Follow the instruction steps to complete the withdrawal process.

1. Open your DigiFinex app and tap [Balance] - [Withdraw].

2. Type the name of the crypto you want to withdraw into the [Search currency] box.

3. Choose the Main network that the cryptocurrency operates on.

4. Add a withdrawal address information including the Address, tag and Remark (The username for this address). Enter the amount you want to withdraw.

5. Tap on [Submit].

Note:

• *USDT-TRC20 should match with USDT-TRC20 address (usually starts with characters).

• Minimum withdrawal amount is 10 USDT.

• Please do not withdraw directly to a crowdfunding or ICO address! We will not process tokens that have not been officially issued.

• Customer service will never ask for your password and six-digit Google Authentication code, please never tell anyone to prevent asset loss.

2. Verify the withdrawal process with Email Authentication by tap on [Send Code] and enter the Google Authentication code. Then tap [OK] to complete the withdrawal.
 
3. Drag the slider to complete the puzzle, and receive the verification code in your Email/Phone.

Frequently Asked Questions (FAQ)

Why has my withdrawal now arrived?

I’ve made a withdrawal from DigiFinex to another exchange/wallet, but I haven’t received my funds yet. Why?

Transferring funds from your DigiFinex account to another exchange or wallet involves three steps:

• Withdrawal request on DigiFinex.

• Blockchain network confirmation.

• Deposit on the corresponding platform.

Normally, a TxID (Transaction ID) will be generated within 30–60 minutes, indicating that DigiFinex has successfully broadcasted the withdrawal transaction.

However, it might still take some time for that particular transaction to be confirmed and even longer for the funds to be finally credited into the destination wallet. The amount of required “network confirmations” varies for different blockchains.

What Can I Do When I Withdraw to A Wrong Address?

If you mistakenly withdraw funds to a wrong address, DigiFinex is unable to locate the receiver of your funds and provide you any further assistance. As our system initiates the withdrawal process as soon as you click [Submit] after completing security verification.

How can I retrieve the funds withdraw to a wrong address?

• If you sent your assets to an incorrect address by mistake, and you know the owner of this address, please contact the owner directly.

• If your assets were sent to a wrong address on another platform, please contact the customer support of that platform for assistance.