How to Sign in and Withdraw from DigiFinex

How to Sign in to DigiFinex

Sign in to your DigiFinex account

1. Go to the DigiFinex website and click [Log in].

2. Select [Email] or [Telephone].

3. Enter your Email / Phone Number and Password.

Read and agree to the Terms of Service and Privacy Policy, then click [Login].


5. After logging in, you can successfully use your DigiFinex account to trade.

Sign in to DigiFinex with your Google account

1. Go to the DigiFinex website and click [Log in].

2. Select a Log in method. Select [Google].

3. A pop-up window will appear, and you will be prompted to sign in to DigiFinex using your Google account.


4. Click on [send] and fill out the 6-digit code that has been sent to your email, then click on [Confirm].

5. After signing in, you will be redirected to the DigiFinex website.

Sign in to DigiFinex with your Telegram account

1. On your computer, visit DigiFinex website and click [Log in].

2. Click the [Telegram] button.

3. Enter your Phone Number to sign in to DigiFinex, click [NEXT]
.
4. A confirmation message will be sent to your Telegram account, click [Confirm] to proceed.

5. You will be directed to the login page, click on [send] and fill out the 6-digit code that has been sent to your email, then click on [Confirm].

6. Congratulations! You have successfully created a DigiFinex account.

Sign in to the DigiFinex App?

1.  You have to visit the App Store and search using the key DigiFinex to find this app. Also, you need to install the DigiFinex app from App Store and Google Play Store.

2. After installation and launching, you may log in to the DigiFinex mobile app by using your email address, phone number, Telegram, or Google account.
 

Frequently Asked Questions (FAQ)

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the DigiFinex platform.

How does TOTP work?

DigiFinex uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.

*Please keep in mind that the code should consist of numbers only.

How To Set Up Google Authenticator

1. Log in to the DigiFinex website, click on the [Profile] icon, and select [2 Factor Authentication].

2. Scan the QR code below to download and install the Google Authenticator app. Proceed on to the next step if you have already installed it. Press [Next]

3. Scan the QR code with the authenticator to generate a 6-digit Google Authentication code, which updates every 30 seconds, and press [Next].

4. Click on [Send] and enter the 6-digit code that was sent to your email and the Authenticator code. Click [Activate] to complete the process.

How to Withdraw from DigiFinex

Sell Crypto on DigiFinex P2P

Before users engage in OTC trading and sell their currency, they must initiate the transfer of assets from their spot trading account to the OTC account.

1. Initiate Transfer

• Navigate to the [Balance] section and slide left to access the OTC page.

• Click on [Transfer in]

2. Currency Transfer

• Choose the currency for transfer from the Spot account to the OTC account.

• Enter the transfer amount.

• Click [Send Code] and complete the puzzle slider, and receive the verification code via email or phone.

 

3. Verification and Confirmation

• Fill in the [OTP] and the [Google Authenticator code] in the pop-up.

4. OTC Trading Procedures

4.1: Access OTC Interface

• Open the DigiFinex APP and locate the "OTC" interface.

• Tap the top-left option and choose the cryptocurrency to fiat money pair for trading.

4.2: Initiate Sell Order

• Select the [Sell] tab.

• Click the [Sell] button.

4.3: Input Amount and Confirm

• Input the amount; the system will calculate the fiat money automatically.

• Click [Confirm] to initiate the order.

• Note: The transaction amount must be ≥ the minimum "Order Limit" provided by the business; otherwise, the system will issue a warning to transfer assets.

4.4: Waiting for Buyer Payment

4.5: Confirm and Release Currency

• When the buyer pays the bill, the interface will automatically switch to another page.

• Confirm receipt through your payment method.

• Click "confirm" to release the currency.

4.6: Final Confirmation

• Click [Confirm] again in the new interface.

• Input the 2FA code and click [Confirm].

• The OTC trade is successful!

Withdraw Crypto from DigiFinex

Withdraw Crypto from DigiFinex (Web)

Let’s use USDT to illustrate how to transfer crypto from your DigiFinex account to an external platform or wallet.

1. Log into your DigiFinex account and click [Balance] - [Withdraw]. 

2. Follow the instruction steps to complete the withdrawal process.

1. Type the name of the crypto you want to withdraw into the [Search currency] box.

2. Choose the Main network that the cryptocurrency operates on.

3. Add a withdrawal address information including the Address and Remark (The username for this address).

4.  Enter the amount you want to withdraw.

5. Press [Submit] to continue the withdrawal process.

 Note:

• *USDT-TRC20 should match with USDT-TRC20 address (usually starts with characters).

• Minimum withdrawal amount is 10 USDT.

• Please do not withdraw directly to a crowdfunding or ICO address! We will not process tokens that have not been officially issued.

• Customer service will never ask for your password and six-digit Google Authentication code, please never tell anyone to prevent asset loss.

3. Enter 2FA Code to finish the withdrawal process.

Withdraw Crypto from DigiFinex (App)

1. Follow the instruction steps to complete the withdrawal process.

1. Open your DigiFinex app and tap [Balance] - [Withdraw].

2. Type the name of the crypto you want to withdraw into the [Search currency] box.

3. Choose the Main network that the cryptocurrency operates on.

4. Add a withdrawal address information including the Address, tag and Remark (The username for this address). Enter the amount you want to withdraw.

5. Tap on [Submit].

Note:

• *USDT-TRC20 should match with USDT-TRC20 address (usually starts with characters).

• Minimum withdrawal amount is 10 USDT.

• Please do not withdraw directly to a crowdfunding or ICO address! We will not process tokens that have not been officially issued.

• Customer service will never ask for your password and six-digit Google Authentication code, please never tell anyone to prevent asset loss.

2. Verify the withdrawal process with Email Authentication by tap on [Send Code] and enter the Google Authentication code. Then tap [OK] to complete the withdrawal.
 
3. Drag the slider to complete the puzzle, and receive the verification code in your Email/Phone.

Frequently Asked Questions (FAQ)

Why has my withdrawal now arrived?

I’ve made a withdrawal from DigiFinex to another exchange/wallet, but I haven’t received my funds yet. Why?

Transferring funds from your DigiFinex account to another exchange or wallet involves three steps:

• Withdrawal request on DigiFinex.

• Blockchain network confirmation.

• Deposit on the corresponding platform.

Normally, a TxID (Transaction ID) will be generated within 30–60 minutes, indicating that DigiFinex has successfully broadcasted the withdrawal transaction.

However, it might still take some time for that particular transaction to be confirmed and even longer for the funds to be finally credited into the destination wallet. The amount of required “network confirmations” varies for different blockchains.

What Can I Do When I Withdraw to A Wrong Address?

If you mistakenly withdraw funds to a wrong address, DigiFinex is unable to locate the receiver of your funds and provide you any further assistance. As our system initiates the withdrawal process as soon as you click [Submit] after completing security verification.

How can I retrieve the funds withdraw to a wrong address?

• If you sent your assets to an incorrect address by mistake, and you know the owner of this address, please contact the owner directly.

• If your assets were sent to a wrong address on another platform, please contact the customer support of that platform for assistance.