How to Verify Account on DigiFinex

Where can I get my account verified on DigiFinex?

1. Log into your DigiFinex account, and you can access the Identity Verification from [User Center] - [Real-name verification].

How to complete Identity Verification on DigiFinex? A step-by-step guide

1. Choose the correct type of account you want to verify and click [Verify Now]. 

2. Click [Verify] to verify the LV1. ID Document. You can check your current verification level on the page, which determines the trading limit of your DigiFinex account. To increase your limit, please complete the respective Identity Verification level.

3. Select the country you live in and click [CONTINUE].

4. Select the issuing country you are from and choose the document type you want to use to verify and click [NEXT].

Note: Please select the country and document type of the ID (either National ID Card or Passport) you wish to use. Please make sure that all corners of the document are visible, no foreign objects or graphic elements are present, both sides of the national ID Card are uploaded or both the photo/information page and the signature page of the passport are included, and the signature is present.

5. Follow the instructions to upload photos of your document, or press [Continue on phone] to swtich to your phone and click [NEXT]. 

Note: Your photos should clearly show the full Passport or ID document, and please enable camera access on your device, or we cannot verify your identity.

Note: Follow the instruction and if you want to change the identity documents, press [Edit] to change them. Click [NEXT] to continue verifying.

6. After completing the process, please wait patiently. DigiFinex will review your data in a timely manner. Once your application has been verified, we will send you an email notification.

7. Once the LV1 identity verification process is finished, proceed to click on the [Verify] option for LV2 to initiate the liveness check. Follow the provided instructions to capture a selfie using the camera for facial verification. Submit the selfie upon completion and await automatic review by the system.

Note: In case of an audit failure, please consult the system for details on the reason for the failure. Re-submit the required real-name identification materials or reach out to customer service for clarification on the specific reasons behind the audit failure (avoid submitting materials multiple times or repeatedly).

8. Once the liveness check for LV2 is successfully done, proceed to press [Verify] for LV3 to verify proof of residence.

Please submit documentation as proof of address, ensuring that the document includes your full name and address, and is dated within the last three months. Choose from the following options for proof of address:

1. Bank statement with name and date of issue.
2. Utility bills for gas, electricity, water, internet, etc., associated with the property.
3. Credit card statement.
4. Letters from government agencies.
5. Front and back of driver’s license with address (Note: Driver’s licenses without address information will not be accepted).

1. Kindly submit genuine information certification. Accounts engaging in deceptive practices, including the provision of false information or fraudulent certification details, will result in account suspension.

2. Photos must be in JPG or PNG format, and their size should not exceed 2MB.

3. Ensure that uploaded photos are clear, unaltered, and free from cropping, obstructions, or modifications. Any deviation may lead to application rejection.

How to complete Identity Verification on DigiFinex app? 

1. Open the DigiFinex app and tap on the menu icon.

2. Tap on [Security] and select [Real-name Verification (KYC)].


3. Tap on [Verify] to complete the LV1 identity verification.

4. Select your nationality (registration is not allowed for individuals below the age of 18) and choose the document type you want to use to verify, either [ID card] or [Passport].

Note: Submit images of your identification (both front and back of the ID card, as well as the left and right sides of the personal information page of the passport, ensuring that it includes a signature).

5. Once the LV1 identity verification process is finished, proceed to click on the [Verify] option for LV2 to initiate the liveness check. Follow the provided instructions to capture a selfie using the camera for facial verification. Submit the selfie upon completion and await automatic review by the system.

Note: In case of an audit failure, please consult the system for details on the reason for the failure. Re-submit the required real-name identification materials or reach out to customer service for clarification on the specific reasons behind the audit failure (avoid submitting materials multiple times or repeatedly).

6. Once the liveness check for LV2 is successfully done, proceed to press [Verify] for LV3 to verify proof of residence.

Please submit documentation as proof of address, ensuring that the document includes your full name and address, and is dated within the last three months. Choose from the following options for proof of address:

1. Bank statement with name and date of issue.
2. Utility bills for gas, electricity, water, internet, etc., associated with the property.
3. Credit card statement.
4. Letters from government agencies.
5. Front and back of driver’s license with address (Note: Driver’s licenses without address information will not be accepted).

1. Kindly submit genuine information certification. Accounts engaging in deceptive practices, including the provision of false information or fraudulent certification details, will result in account suspension.

2. Photos must be in JPG or PNG format, and their size should not exceed 2MB.

3. Ensure that uploaded photos are clear, unaltered, and free from cropping, obstructions, or modifications. Any deviation may lead to application rejection.

Frequently Asked Questions (FAQ)

What kind of documents do you accept? Are there any requirements on the file size?

Accepted document formats include JPEG and PDF, with a minimum file size requirement of 500KB. Screenshots are not eligible. Kindly submit either a PDF-formatted digital copy of the original document or a photograph of the physical document

Identity Verification for Buying Crypto with Credit/Debit Card

In order to ensure a stable and compliant fiat gateway, users buying crypto with credit debit cards are required to complete Identity Verification. Users who have already completed Identity Verification for the DigiFinex account will be able to continue to buy crypto without any additional information required. Users who are required to provide extra information will be prompted the next time they attempt to make a crypto purchase with a credit or debit card.

Each Identity Verification level completed will grant increased transaction limits. All transaction limits are fixed to the value of the USDT regardless of the fiat currency used, and thus will vary slightly in other fiat currencies according to exchange rates.

How to pass the different KYC levels?

Lv1. Proof of Identity

Choose the country and specify the ID type (National ID Card or Passport) you intend to use. Ensure that all document corners are visible, with no extra objects or graphics. For National ID Cards, upload both sides, and for Passports, include both the photo/information page and the signature page, ensuring the signature is visible.

Lv2. Liveness Check

Position yourself in front of the camera and gradually turn your head in a complete circle for our liveness verification process.

Lv3. Proof of Address

Provide documents as evidence of your address for the purpose of verification. Ensure that the document includes both your complete name and address, and that it has been issued within the last three months. Accepted types of PoA include:

• Bank statement/ Credit Card statement (issued by a bank) with the date of issue and the name of the person (the document must be not older than 3 months);
• Utility bill for gas, electricity, water, linked to the property (the document must not be older than 3 months);
• Correspondence with a government authority (the document must not be older than 3 months);
• National ID document with the name and address (MUST be different from the ID document submitted as proof of identity).